Shipping Policy at EQ K9 Store ( Updated 26/03/2024 - 17:00 )
*** ( Dispatch times for domestic and international orders are Monday to Friday excluding bank holidays. Orders placed on Saturday and Sunday or bank holidays will be dispatched on Monday or next working day. ) ***
UK Delivery
-
Standard Delivery – £3.99
- Free standard delivery on all orders over £20.
- Orders are sent via Royal Mail Tracked 48 and typically arrive within 2–3 working days after dispatch.
- Orders placed before 11am (Monday to Friday) are usually dispatched the same day. Orders placed after 11am are dispatched the next working day.
-
Next-Day Delivery – £4.99
- Free next-day delivery on all orders over £100.
- Orders are sent via Royal Mail Tracked 24, which aims to deliver the next working day (please allow 1–2 working days in case of postal delays).
- Orders must be placed before 11am (Monday to Friday) for same-day dispatch.
European Delivery:
- **Tracked Delivery:** £9.99
- **Tracked and Signed Delivery:** £14.99
- **Complimentary Tracked Delivery on Orders Over £120 and Tracked & Signed on over £200**
USA & Canada:
Please see the rate at the checkout.
Tracking Your Order:
- Once dispatched, you'll receive an email with a tracking number, enabling you to follow your order's journey and receive timely delivery updates.
