Questions,
answered.

Each supplement page explains what the product supports, its ingredients and serving guidance. If you’re unsure, contact us with your dog’s age, weight and the type of support you’re looking for.

Every dog is different and the time required can vary between products. Give the supplement consistently according to its serving instructions and allow your dog enough time to adjust.

Some supplements can be used together, but ingredients may overlap. If your dog takes medication, has an existing health condition or already uses other supplements, speak with your vet before combining products.

Suitability and age guidance vary between products. Always read the individual label before use. Consult your vet first if your dog is pregnant, nursing, receiving medication or has an existing medical condition.

Serving instructions are provided on the product label and product page. Follow the guidance for your dog’s weight and do not exceed the recommended daily amount.

No. EQ K9 supplements are designed to support your dog’s everyday wellbeing. They are not a replacement for veterinary diagnosis, advice or treatment.

EQ K9 supplements are manufactured for us by carefully selected specialist partners in the UK and EU. They are chosen for their quality, consistency and manufacturing standards.

Follow the storage instructions on the individual label. Generally, supplements should be kept sealed in a cool, dry place away from direct sunlight and out of reach of children and animals.

Check the packaging for the product’s best-before date and batch information. Do not use a product after its stated best-before date.

Tablets and chews can usually be offered directly or mixed with your dog’s normal food. Powders should be served according to the directions on the product label. Contact us if you need help with a particular product.

Stop using the product and contact your vet promptly. Keep the packaging available so you can provide the complete ingredient and serving information. In an emergency, contact your vet immediately rather than waiting for a response from us.

Standard UK delivery is free. Next-Day Delivery costs £4.99 and is free on orders over £75.

Delivery times depend on the service selected and the destination. The available delivery options and estimated times are displayed during checkout. You’ll receive a dispatch confirmation when your order is on its way.

We primarily use Royal Mail, but your order may also be delivered by DPD or Amazon Shipping. We select the most suitable available service for each order to help provide a fast and reliable delivery.

When tracking is available, you’ll receive a dispatch email containing your tracking information. Please allow a little time for the courier’s system to update.

Check your tracking information first. If the estimated delivery period has passed, contact us with your order number and we’ll investigate it for you.

Contact us as soon as possible if you need to change your order or delivery address. We’ll try to help, but changes and cancellations cannot be guaranteed once the order has entered processing.

Contact us with your order number and clear photographs of the parcel and items received. We’ll review the issue and arrange the appropriate solution.

Yes. Selected products are also available through the official EQ K9 storefront on Amazon. Prices, promotions and return arrangements may differ between sales channels.

Measure your dog carefully and compare the measurement with the size guide on the product page. Fit can differ between adjustable and slip collars, so follow the guidance for the specific product. Contact us if you’re unsure.

Wipe the leather with a slightly damp cloth and allow it to dry naturally. Avoid soaking it or placing it near direct heat. A suitable leather conditioner can be applied occasionally to help maintain the leather.

No dog toy is indestructible. Always supervise your dog, choose a suitable product for their size and strength, and remove the toy if it becomes damaged or parts begin to loosen.

Every EQ K9 supplement is covered by our 60-Day Money-Back Guarantee. If you’re not satisfied, submit the claim form within 60 days of delivery.

Unused non-supplement products can be returned within 30 days of delivery. Products must be in their original condition and suitable for resale. Used products cannot normally be returned unless they are faulty.