Q: Are your toys safe for all dogs?
A: Yes, our toys are designed for durability and safe use during play or training. However, unless stated otherwise, our toys are not chew toys and should be used under supervision.
Q: My dog destroyed the toy. Can I return it?
A: We do not accept returns for toys that have been chewed or misused. Our return policy only applies to toys that are unused or in gently used condition.
Q: Are your supplements suitable for all dog breeds and sizes?
A: Yes, our supplements are formulated for all breeds and sizes. Each product includes a clear dosage guide based on your dog’s weight.
Q: Are your supplements natural and safe?
A: Absolutely. Our supplements are made using natural, high-quality ingredients and are scientifically backed for safety and effectiveness.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Orders are typically dispatched within 1 working day and delivered in 2–4 business days within the UK.
Q: Do you ship internationally?
A: Not at the moment — but we’re working on it!
Q: Is shipping free?
A: Yes, we offer free shipping on all orders over a certain value (e.g. £25). Otherwise, a flat £3 fee applies.
🔁 Returns & Refunds
Q: What is your return policy?
A:
Q: Do I need to pay to return a product?
A: Yes, customers are responsible for the return shipping cost. We will refund your purchase minus £3 shipping, once we receive and inspect the returned item.
Q: How does the supplement guarantee work?
A: Try our supplement daily for 6 weeks. If you don’t see improvement, email us within 60 days of delivery and we’ll refund one tub, even if opened. Unopened tubs can also be returned.
💬 Orders & Support
Q: Can I track my order?
A: Yes, you’ll receive a tracking link via email once your order is shipped.
Q: How do I contact you?
A: You can email us at support@eqk9store.com — we usually respond within 24 hours.
Q: Do you offer discounts or bundles?
A: Yes! We offer bundle deals, seasonal offers, and a 10% welcome discount when you sign up to our newsletter.
