Return & Refund

✅ General Terms

We want you to be completely satisfied with your purchase. Our return policies differ slightly for toys and supplements due to the nature of each product.

🧸 Dog Toys – 30-Day Return Policy

You may return your toy within 30 days of receiving it if:

It is unused, not chewed, and in resellable condition
It includes the original packaging and proof of purchase

🔁 Not what you expected?

Our toys are designed for durability and performance. However, if you feel the toy underperformed or wasn’t what you expected, we’re happy to offer a one-time exchange or refund, provided that:

The toy is unused or in gently used condition
It has not been chewed, ripped, or misused
(Please note: our toys are not chew toys unless specifically stated)

To request a return or exchange:

Please email us at support@eqk9store.com with the following:

Your order number
The product you wish to return
A brief explanation or image showing the issue
Your proof of purchase

❗ Important Notes

We do not accept returns for toys that have been chewed or damaged by misuse
Customers are responsible for return shipping costs
Once the item is received and inspected, a refund will be issued as per our T's and C's.

🍃 Supplements – 6-Week Money Back Guarantee

We believe in real, natural results — that’s why every EQ K9 supplement is backed by our 6-Week Money Back Guarantee.

If after using the supplement daily for 6 weeks (42 days) you’re not happy with the results, we’ll issue a refund — even if the tub is empty (limit 1 tub per household).

✅ Conditions:

Applies to 1 opened tub per household
Must be used daily for a minimum of 6 weeks (42 days), following serving guidelines
Refunds cover the product price only; shipping costs are non-refundable
Customer must cover return postage
Proof of purchase is required

📦 If you purchased multiple tubs:

We will refund 1 opened tub under our guarantee
Any unopened tubs can also be returned for a full refund (minus shipping)

❌ We do not offer refunds if:

Your dog refuses the taste or smell. (Our chews are palatable, but if your dog is picky, they can be crushed and mixed with food — this does not reduce effectiveness.)
You did not check the full ingredient list (provided on the website and product label) and later discovered your dog has an allergy or intolerance.
You contact us after the 8-week claim window has passed (8 weeks from delivery date).

🚚 How to Start a Return

Email us at support@eqk9store.com with:

Your order number
Which product(s) you’re returning
Reason for return

We’ll reply with simple return instructions. Returns must be pre-approved. Items sent without approval will not be accepted.

💳 Refunds

Once we receive and inspect your return, we’ll confirm approval and issue your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank.